Job Opportunities

About River City Appliance Repair

Since 2005, River City Appliance Repair has proudly served Sacramento and surrounding communities with reliable, in-home appliance repair services. We specialize in repairing a wide range of household appliances, including KitchenAid mixers, and also offer parts sales to help our customers maintain their appliances. As a small, locally owned business, we are committed to honest, prompt service and fostering a positive, supportive work environment where every team member plays a vital role.

We are an Equal Opportunity Employer.

About the Role

We’re looking for a dependable, organized, and confident Office Coordinator to manage the daily operations of our small but busy appliance repair business in Sacramento. This role blends dispatching, scheduling, warranty processing, payment handling, parts ordering and returns, and customer service. You’ll be the key communication hub between customers, technicians, vendors, and warranty providers.

Effective communication is critical, and you’ll be reaching customers by phone, email, and text messaging to keep them informed and satisfied.

What You’ll Do

• Schedule and dispatch technicians for service calls throughout the Sacramento area
• Manage technician calendars and coordinate daily job flow
• Verify first-year and extended warranty coverage before scheduling service; inform customers clearly if charges may apply
• Communicate all potential charges and secure customer approval before scheduling any non-covered service
• Submit and follow up on warranty claims with manufacturers and third-party providers
• Request repair authorizations when service costs exceed standard approval limits
• Collect payments, send estimates, and secure approval for out-of-pocket costs
• Handle refund requests and customer dissatisfaction professionally and confidently, with a focus on resolving issues to maintain customer retention and satisfaction.
• Order parts as needed, track deliveries, and coordinate with technicians to ensure repairs stay on schedule
• Process returns of parts when necessary, coordinating with vendors and tracking refunds or replacements
• Handle customer inquiries and complaints promptly and professionally
• Provide accurate information about our products and services
• Troubleshoot and resolve basic product issues or concerns with customers
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of evolving products and services
• Maintain accurate records in scheduling, warranty, and inventory systems
• Act as the liaison between customers, technicians, vendors, and warranty companies
• Provide responsive, friendly customer support via phone, email, and text messaging
• Assist with general office administration as needed

What We’re Looking For

• Previous experience in customer service, sales, dispatching, scheduling, or office coordination (preferred)
• Ability to build rapport and maintain positive relationships with clients and team members
• Excellent written and verbal communication skills; comfortable discussing estimates, warranty limits, payment issues, and responding via text messaging
• Ability to prioritize tasks and multitask efficiently
• Detail-oriented with strong organizational skills
• Professional and calm under pressure, able to navigate difficult conversations confidently
• Comfortable using computers, scheduling software, warranty portals, ordering systems, and texting platforms
• Reliable, self-motivated, and able to take ownership of responsibilities
• Problem-solver who works well independently and keeps operations running smoothly
• Positive and professional demeanor
• Can type a minimum of 45 wpm

What We Offer

• Competitive hourly pay: $20–$28/hour, based on experience
• Monday–Friday schedule (no nights or weekends)
• A small, supportive team where your role is valued and respected
• A steady, long-term position with a local, well-established company in Sacramento

To Apply

Please send your resume, a brief note explaining why you’re a great fit, and your salary history. Experience in appliance repair, dispatching, or warranty handling is helpful but not required.