Overall Rating
Arrived on time, got the job done quickly and effectively. Would recommend!
Service technician was thorough and did everything above and beyond needed - expert with Wolf - would use them again
River city appliance responded promptly to a request to repair the icemaker in my Frigidaire refrigerator which was still covered by the extended warranty....
Absolutely love River City Appliance! They have helped me with several appliances and always do an amazing job. Just fixed my washer and had everything they needed on the truck and the laundry is no longer stacking up! Thank you River City!
Quickly figured-out problem why my washing machine is not draining. The tech changed the drain pump in just minutes it was done! My washing mac now is working fine. Thanks to River City for their very good service!
Josh came out to our house and worked on our Kitchen Aid Stand alone ice maker. He took a through diagnosis and maintenance check of the entire appliance to make sure our ice maker was repaired and in good order. I felt confident in his experience servicing our ice maker. I worked with another appliance service group and was unhappy with their attempt to fix our ice maker. They didn’t know what they were doing and kept coming out, never showed up and was hard to work with. I’ll use River City Appliance Repair again!
Seem to know what he was doing. Left clean and very professional
Josh was here today and fixed all of our problems with our LG stove. Thanks
Washer quickly diagnosed and repaired! Great customer service when scheduling, and great service on repair day.
Quick and knowledgeable arrival and service I would highly recommend River city appliance
On time, respectable and very professional. Diagnosed our noisy refrigerator ordered the part, but when Ryan came to install the part and do the...
My refrigerator had gone out one weekend. It was no longer cold. I called River City the following Monday morning, based on their good reviews. They were very friendly and and fit me into their schedule that day. The technician was on time and knowledgeable and knew exactly what the issue was. I'm very impressed with the professionalism and great customer service -- something very much lacking nowadays. I will definitely call them in the future and highly recommend them to my friends and family.
FRIENDLY, KNOWLEDGEABLE, COURTEOUS, POMPT, RELIABLE, HONEST, FROM THE BOTTOM UP...THE RECEPTIONIST, THE SERVICE MAN AND THE OWNER. THANK YOU.
On time, great customer service, tech was very informative and completed the repair in a timely manner. Highly recommend for your appliance needs.
This was a home warranty covered service. The service technician, Jason and office administrator, Debbie were delightful to work with. Jason was very knowledgeable and was able to explain every aspect of the repair to me. He made some excellent recommendations and provided excellent customer service. I would recommend this company to friends and family.
We have had the pleasure of service being provided to us for our washer and dryer by Rivercity Appliance multiple times. Technicians assigned have shown...
Very quick and responsive. The technician was friendly and polite. Got my fridge back up and running. LG sucks. I spent 3000 on a fridge and the compressor...
Our refrigerator was not cooling properly, and we reached out to River City Appliance. Josh is our go to for all of our appliance repairs and once again he...
Helpful and friendly , josh was very professional. Caress was very helpful in answering my questions, going to use them again
Ryan helped fix the issue on our SpeedQueen washer. he is very polite and professional. They were running late but they made sure that it was communicated timely! Will definitely use this Company again!
We were blown away by the service we received from River City Appliance. Our home warranty sent them out for a dishwasher repair, but the service from their...
River city appliance was great with their communication. Constantly keeping me informed as to when they were coming. The technician was very friendly and...
Great service, took are of the problems and most importantly, verified it was working before he left.
My first experience was very pleasant, from scheduling the repair appointment to the technician (Joe) resolving the warranty issue. I would definitely...
The technician, Ryan was friendly, quickly resolved the issue and I would definitely recommend this company to repair your appliances!
I am a very happy repeat customer of River City appliances. I had a problem with my Subzero refrigerator. The bottom of the refrigerator was freezing up...
Josh C. was awesome. Fixed the problem quickly and successfully after a plumber tried to tell us we needed a whole new dish washer. He ran late on his job...
Josh who from River City Appliance spent the time needed to diagnose and repair my refrigerator and he didn’t leave the refrigerator was repaired I really appreciate his dedication and professionalism. I’ll definitely be contacting River City Appliance for my future repair needs.
We called River city appliance on a Wednesday. They came on Thursday said they'd be here between 10 and two called us about 20 till 2. Dishwasher is fixed...
We had an issue with the freezer seal on our fridge/freezer. River City came out quickly diagnosed the problem and fixed it. We were very happy with the...
Ryan arrived timely, fixed the fan on the back of refrigerator. Refrigerator is no longer Hot on the inside & outside. Thank you Ryan.
We have had the pleasure of service being provided to us for our washer and dryer by Rivercity Appliance multiple times. Technicians assigned have shown the utmost of professionalism, courtesy and expertise, they do what they say and say what they do. Follow up and follow-through to completion has been consistent. Updates with ETA for arrival have consistently been provided, and service provided on the date and timeframe provided every time. Rivercity Appliance receives a score of 10 from us, on a scale of 1 being awful to 10 being superior.
Very Happy with the service received. The repair tech, Ryan, was very friendly and helpful. Will, definitely, use them again.
I use their services all the time. Friendly, reliable and timely service. They have always been able to fix my appliances and always my experience was positive.
We have used River City about five times outstanding technician Josh. Sees the problem and fixes it.
River City, with Josh and Ryan and particular, are always amazing! They are so knowledgable and helpful!
Fantastic experience all around. Honest. Great communication. Follow thru was great. Highly recommend.
Fabulous service and great customer service..Ryan was a pleasure..will definitely use them in the future
Great job with an unusual request. Dispatcher very friendly and helpful, repairman did a great job and was also very friendly.
Dryer stopped working just as we were doing laundry preparing to go on a trip next day. Called River City Appliance... problem solved the same day! This...
Had issues with my refrigerator, so I called and spoke to Carrie in the morning. she was very friendly and helpful. She had a technician scheduled same day...
Very professional from talking to the customer rep until the guy came out here very knowledgeable very patient
Top notch service, professional and personable tech. Honest, quick, friendly. A pleasant experience
Joe arrived on time and replaced a microwave front panel within minutes. Looks good and works like new.
Very happy with the service from River city appliance! Josh is one of the most knowledgeable repair people out there! Won't go anywhere else we will always...
Josh was great. Informative and had the correct part with him. Fixed in a short time and explained everything he did.
Family owned Knowledgeable Experienced Honest Hard working Values your time
The original person I called didn't work on my type of refrigerator and referred me here. I liked that I received text appointment reminders. Joe showed up...
Josh repaired our washing machine. He did a great job, was wonderful and professional. We definitely recommend him and this company. Great this time, and...
Great! Super nice service rep!!! Thank you! I will recommend you!
I will definitely use River City Appliance again. Josh arrived on time, made the fridge work despite not having the replacement part, and it was a seamless experience all around. Great job!
Excellent service. Had issues with our LG dryer. River City Appliance was available to come out quickly, diagnosed the problem & had the parts to fix the...
Josh knew exactly what "that sound" was in our washing machine and repaired it quickly and precisely. We have used this company before and are very happy with response times, communication level and up front transparency of pricing. We will definitely use them in the future.
courteous efficient didn't try to stick me with excess work and pay
The technician was very helpful and professional. A part needed to be ordered to repair our washer, the office gals and technician were super nice and flexible fit our service in as soon as they receive the part!
The service was great and the people friendly. I would recommend the company.
Josh (?) was right on the money with his diagnosis. He appropriately completed a job that should have been done right by Airport Appliances in the first...
Dryer died on Day 1. River City fixed it on day 2 at a reasonable price. can't get any better than that.
With a little of a bumpy start - all is now good! Josh came out having been delayed at other appointments. But when he was here - time did not matter! He...
These guys came out via a warranty request/repair from LG to try and fix our fridge. They were prompt, clean, professional and appears that they're also very good! It's been just under two weeks and all is working as it should. Finally. Thanks for your attention and experience!!
Great service, there when they said they'd be there. The young man who came out was excellent and very professional. I'd definitely recommend them.
The first time I tried to book with them it was difficult they kept trying to change the time and day. Once we got the gentleman out to fix our...
Excellent service! LG referred us to them for warranty repairs on our fridge. I promptly received a call from them to confirm the refrigerator model so that...
We had some warranty work needed on our fridge. Other than the delay in getting parts, par for the course right now, the service was amazing. The office and...
Absolutely amazing service and great recommendations for future use. I didn’t get in as soon as I wanted but it was worth the wait. Parts were ordered and everything fixed and repaired in 1 go!
Great service. We had warranty work done and as soon as the part came in we were scheduled and the work was done. Happy to have a working fridge.
Joshua from River City knows his stuff. He fixed both our dryer and dish washer - they work like new. Thank you so much!
Service was very smooth. Tech did a good job. Company team supported very well during the whole period.
Josh was amazing! Kind professional and very knowledgeable. He is simply the best !
Technician was able to come a day earlier than scheduled. Was very good and pleasant. He was not able to fix the machine without parts approval. Warranty company decided to payback the price of the machine. River City did a great job all around. Thank you!
The River City Appliance technician was courteous, professional, and thorough. I would call the company again for any repairs for my appliances.
Timely response Friendly attitude Correct diagnosis Reasonable price
Craft ice maker was not working and Dean knew exactly what needed to be done. Ordered part and now it works perfectly.
I had a broken fridge and I was connected to River City Appliances and they were all so very helpful! i got an appointment in less than a week. Dane was my...
Warranty service. Very professional and discovered the problem with dishwasher that other repair company missed. Followed up with us to make sure warranty company was notified and afterwards as well regarding repair or replacement was done. Would highly recommend!
Very knowledgeable and responsive. Had some warranty work done on my stove. They were professional and experienced with the repair. Will definitely use them again!
Professional service person, fixed my appliance the first time. Will be using again.
I rarely submit reviews of companies we have contact with but the service your staff gave us on the LG Refrigerator Repaired recently was above and beyond. I want you to know your staff is one of the most professional staffs I have encountered in recent times. Perhaps it is because I am a Retired USAF Sergeant and after being in the military for 20 years, I expect people to do what they say they will do without me having to continuously check to insure they are doing it. or maybe it is because I grew up in a time when a person’s word was their bond but, it seems these days this type of courtesy is a rare characteristic of anyone, or any company for that matter. Honestly, it makes me believe they do not care enough about their costumer's time to bother keeping the customer informed of steps being taken concerning the customers service case. Not the case with your employees, the ladies who took out phone call processed our request expeditiously, arranged for a service call all the way up here in Yuba City and called me back every time they told me they would and WHEN they told me they would. Your repair man also kept me informed of when he was going to be there and called when he was on his way. We even had a problem with the part they replaced on the original visit and although I expected it to be a fight to get them back out to replace it I found that there was no issue and they ordered a new part and came as soon as they could. Again calling an keeping me informed all the while. The lady who took my call actually called me to get me on the schedule before my part even came in just so we would not have to wait for an available date because the calendar was filling up. Bottom line: I want to say Thank You to everyone involved with my service for the Extremely Professional service and to let you know I will recommend River City Appliance to everyone I know.
Thank you so very much for your fast service! Josh had the part with him and was in and done in no time. After the run around I got from the local business I purchased the range from, this was a breath of fresh air! ...and right in the neighborhood too!
Great company knowledgeable employees
Josh from River City Appliances was really dedicated, and totally focused on all the jobs assigned to him in that service - refrigerator, stove burner, and dryer vent issue, We have got the best service through AHS warranty this time with the help of River City Appliances Inc
Great technician. Resolved problem and made sure the dishwasher was running according to specs.
I was very pleased that Joshua fixed my refrigerator and now is functioning again.
Recently had GE refrigerator go down and called for service. Phone reps were polite and got us scheduled quickly. Ryan our tech was awesome; prompt, professional and did a great job. Highly recommend!
Recently had our GE refrigerator go out and called for repairs. Received great treatment on phone and was scheduled quickly. Our tech Ryan was awesome and...
Office staff was helpful and communicative. Scheduling is tough in our location but at least I always knew what was going on. I'm grateful they do service calls here at all. The technician was very friendly and professional. Would recommend without reservation.
River City Appliance is an amazing company and we appreciated the service from their staff!
The tech and everyone from the office was absolutely amazing. Had my refrigerator back up and running in two hours. The tech was more like professional and the price was absolutely amazing. Thank you gays.
Everyone from the office to the tech was absolutely amazing. Had my refrigerator back up and running in two day, before anyone else could even come look at it.
Happy new year to you and the crew at River City. I recommend you guys all the time. In fact, you had a service call two doors down from me couple months ago I think it was. Thanks again for all your help you were great.
Carey, Ryan and Joe were very professional and pleasant to interact with. They came out and repaired my washing machine quickly and inexpensively considering the type of repair and compared to what others were charging. These good folks at River City Appliance will have our business for as long as we’re in the area.
Good people here. Same day appointment. Diagnosed problem, went back to shop to get the part needed, and returned and fixed in the same day! Good experince all around from when I first called to when Ryan the technician came. Thank you river city appliance!
Josh was so knowledgeable and experienced about fixing my fridge, freezer and ice maker. He knows how to trouble shoot and "tricks of the trade" only years of experience can teach you. I highly recommend Josh and this company. Thank you River City!
River City Appliance has been far superior in scheduling for prompt service and arrival times are on time. Josh, who has been to our home a couple of times was very kind, courteous and very knowledgeable of our Electrolux stove. He was very patient with our concerns. I would highly recommend River City Appliance. Josh is a wonderful representative of your company.
From our first call with Carrie to inquire about their service fee and setting an appointment for the next day, to Jasmine accommodating a last minute schedule conflict, to Josh, our service technician, we give River City Appliance 5 🌟🌟🌟🌟🌟! Josh was on time, prompt, knowledgeable and trustworthy about what our refrigerator needed! Turns out it was a small fix that cost us only $149 total! Thank you so much Josh and River City Appliance! We will definitely be referring you to our neighbors, friends, and family! 😊
Highly recommend River City Appliance. RYAN IS AWESOME! Initial appointment was 9/27/18 for my LG washer which has been leaking, he thoroughly diagnosed it and explained what was happening. The warranty company sent a part that wasn't needed. Ryan did some research and found that they have an upgrade part, so he took the initiative to order and set up a second appointment to comeback for the upgrade which was today 10/4/18. Washer fixed and I'm one happy customer. He's very knowledgeable, friendly and was nice enough to answer questions regarding and issue with another appliance. Also the phone dispatch (didn't catch her name) was very nice and accommodating regarding appointment time. Five STARS all around!
Joe was out today to our house and did a great job. I would recommend River City Appliance to anyone. Again thank you Joe for an outstanding job well done. Joe was extraordinarily and very understanding, thank you, thank you, thank you.
Joe was out today to our house and did a great job. I would recommend River City appaiance to anyone. Again thank you Joe for an outstanding job well done. Joe was extraordinarily and very understanding, thank you, thank you, thank you.
First class service! I would highly recommend River City Appliance.
The appliance repair guy was friendly and knowledgeable. I regard the service as first class. I'll write the service down for all future work on my fridge.
I just wanted to say how happy I am with your company. Your quick response to my problem and your very professional service person made my broken washer a thing of the past. YAAA Thank you from a very happy customer!
Last week Josh came out to service our refrigerator that had stopped cooling. I spent 35 years in the Telecommunications business as a field technician, so I am pretty comfortable about customer service and how important it is to a business. I wanted to let you know how impressed I was with Josh. He was extremely pleasant, professional, courteous and knowledgeable. He went over and above, what I would call customer service, by cleaning the floor up under the refrigerator, vacuuming the unit out and even replacing a small leaking hose. Please pass along my sincere Thanks to Josh for the excellent customer service and job he completed. I know that in the future, if appliances were to break down and need repair, I would call River City Appliance, as well as recommend anyone to you. He is a valuable employee, hold onto him.
Friendly and professional I would definitely recommend River City Appliance Repair to friends and family.
Online appointment scheduling is easy on their website. Joe the technician arrived on time. Very professional and friendly. The first visit we paid $75 but Joe didn't seem to find the problem. After he left the problem occurs again and scheduled another appointment. Again, Joe arrived in town and this time he identified the problem had to do with the washer pedestal causing our front load washer to vibrate wildly. Joe spent roughly 10-15 minutes to apply a fix. I presumed he used some kind of shim to neutralize the vibration. In any case Joe did fix the problem. River City Appliance is an excellent service company to work with. Special thanks to Joe. I would highly recommend River City Appliance.
Joe was an amazing help to us. Really professional, courteous, with plenty of expertise. Highly recommend.
I scheduled an appointment online, got a call back right away. My front loading washer needed repair. Unfortunately, it sits under the dryer in cramped quarters and upstairs to boot! No easy task! Josh, the repairman, tackled the situation like the pro he is! Never complaining, always smiling and taking me through the process, step-by-step to keep me informed. No hard-sell...after putting together a quote, he suggested I think it over... repair cost vs. new washer. They went about their work, keeping me informed along the way. A job well done! Washer is better than new! Works great and worth every penny. This review is sincere. I value customer service and just plain ol’ honesty. The folks at River City Appliance came through. From the prompt service and call backs (thanks Jazmine) to the professional and highly skilled technicians.
Thank you Jazmine and Josh - appreciate your professional service!
River City Appliance Repair is unlike any similar service we have used. They actually researched the problem BEFORE they came out so they had the part with them! AWESOME!!!!!
Pete, our service person, was very professional and knowledgeable. Have never had such wonderful communication from a business or service person. Thank you.
Superb experience, I Will absolutely use you again and recommend you. Josh did a great job!! God bless you all!!
I had a great experience. I had a service window of 1:00 to 5:00, Josh was here at 1:00 sharp found the problem in a very short period of time and done within an hour.