Appliance Repair Technician
About River City Appliance Repair
River City Appliance Repair has proudly served the Greater Sacramento area for over 20 years. We specialize in in-home appliance repairs, part sales, and even fixing KitchenAid mixers. As a small but dedicated team, we value quality work and customer satisfaction above all else.
Position Overview
We are seeking a qualified Appliance Repair Technician to join our team. You will be responsible for diagnosing and repairing household appliances, obtaining customer approvals for repairs, collecting payments, and maintaining strong customer relationships — even when customers are upset or frustrated. Handling these situations with professionalism and care is key to maintaining our excellent reputation.
Responsibilities
- Diagnose and repair a variety of household appliances
- Provide clear communication to customers about repair needs and costs
- Obtain approvals for repairs before proceeding
- Collect payments and process transactions accurately
- Handle customer concerns and complaints professionally to ensure satisfaction
- Maintain detailed and accurate job records using computer systems
- Order and process parts as needed, including returns
- Keep customers informed via phone, email, and text messaging
Skills and Abilities
- Proven experience as an appliance repair technician
- Strong troubleshooting and mechanical skills
- Ability to confidently communicate with customers and handle difficult situations
- Comfortable negotiating payment and repair approvals
- Knowledge of warranty processes and claims
- Proficient in using computers and software to process jobs and manage records
- Reliable, professional, and customer-focused
- Valid driver’s license and reliable transportation
- Ability to work independently and manage time effectively
Benefits
- Medical, dental, and vision insurance
- 401(k) retirement plan
- Paid time off, sick leave, and holiday pay
Additional Information
As a well-established small company, we offer a supportive and stable work environment where your skills and contributions truly matter.