Appliance Service Coordinator

Communicate job details clearly to technicians and ensure proper job staging: Before a technician arrives at a customer’s home, you must:

1. Provide complete job information
   • Customer name, address, and phone number
   • Appliance brand and model number
   • Description of the problem
   • Warranty or billing information
   • Special notes (gate codes, pets, scheduling restrictions, etc.)
2. Ensure proper job staging
   • Confirm any required parts have been ordered or are in stock
   • Verify the technician has the correct parts and tools
   • Attach photos, previous notes, and service history to the work order
   • Make sure authorization or approvals are in place