Last week Josh came out to service our refrigerator that had stopped cooling. I spent 35 years in the Telecommunications business as a field technician, so I am pretty comfortable about customer service and how important it is to a business. I wanted to let you know how impressed I was with Josh. He was extremely pleasant, professional, courteous and knowledgeable. He went over and above, what I would call customer service, by cleaning the floor up under the refrigerator, vacuuming the unit out and even replacing a small leaking hose. Please pass along my sincere Thanks to Josh for the excellent customer service and job he completed. I know that in the future, if appliances were to break down and need repair, I would call River City Appliance, as well as recommend anyone to you. He is a valuable employee, hold onto him.
Friendly and professional I would definitely recommend River City Appliance Repair to friends and family.
Online appointment scheduling is easy on their website. Joe the technician arrived on time. Very professional and friendly. The first visit we paid $75 but Joe didn't seem to find the problem. After he left the problem occurs again and scheduled another appointment. Again, Joe arrived in town and this time he identified the problem had to do with the washer pedestal causing our front load washer to vibrate wildly. Joe spent roughly 10-15 minutes to apply a fix. I presumed he used some kind of shim to neutralize the vibration. In any case Joe did fix the problem. River City Appliance is an excellent service company to work with. Special thanks to Joe.
I would highly recommend River City Appliance.
I scheduled an appointment online, got a call back right away. My front loading washer needed repair. Unfortunately, it sits under the dryer in cramped quarters and upstairs to boot! No easy task! Josh, the repairman, tackled the situation like the pro he is! Never complaining, always smiling and taking me through the process, step-by-step to keep me informed. No hard-sell...after putting together a quote, he suggested I think it over... repair cost vs. new washer. They went about their work, keeping me informed along the way. A job well done! Washer is better than new! Works great and worth every penny.
This review is sincere. I value customer service and just plain ol’ honesty. The folks at River City Appliance came through. From the prompt service and call backs (thanks Jazmine) to the professional and highly skilled technicians.
Joe was an amazing help to us. Really professional, courteous, with plenty of expertise. Highly recommend.
Pete, our service person, was very professional and knowledgeable. Have never had such wonderful communication from a business or service person. Thank you.
River City Appliance Repair is unlike any similar service we have used. They actually researched the problem BEFORE they came out so they had the part with them! AWESOME!!!!!
Superb experience, I Will absolutely use you again and recommend you. Josh did a great job!! God bless you all!!
Thank you Jazmine and Josh - appreciate your professional service!
I had a great experience. I had a service window of 1:00 to 5:00, Josh was here at 1:00 sharp found the problem in a very short period of time and done within an hour.